FAQ

FREQUENTLY ASKED QUESTIONS

Here you can find answers to the questions that many clients ask us. If you did not find the answer you need here, please contact the customer support service.

You can follow this link which will take you to a short form page. Next, you need to fill in your personal data (name, surname, phone number and email). After, you need to provide documents to confirm your identity, as well as your place of residence.

You are the only owner of your account and you cannot transfer it to another person. To protect your trading account, you go through verification during registration.

In case you have forgotten your username, please contact our support. If you have forgotten your account password, then click here. You need to enter your name and the email address you provided. We will send you an email to reset your old password.

The demo account is valid only for a month after registration. After the allotted time has expired, you will not be able to log in using the data from the demo.

The minimum deposit starts from $500, but users of the “Mini” trading account have restrictions in terms of conditions. We recommend you go to the “Accounts” page in order to lear more about all the offers.

TRADING TERMINOLOGY

  • Asset – is an economic resource that can be owned or controlled to return a profit or a future benefit.
  • Base and quote currencies – In a currency pair, the first currency is known as the base currency and the second is referred to as the quote currency. So, in the EUR/USD pair, the euro would be the base currency and the US dollar would be the quote currency.
  • Bid and ask – Every currency pair has two price quotes. The bid price represents how much of the quote currency the broker is willing to pay to buy the base currency from you. The ask price represents the amount of quote currency the broker is willing to accept to sell you the base currency.
  • Currency pairs – A currency pair is, as the name suggests, a pair of currencies that represent the value of one currency against another. In forex trading, the changing value of a currency pair provides traders with the opportunity to make a profit. Currency pairs are expressed in a XXX/YYY format, such as EUR/USD.
  • Index is a hypothetical portfolio of investment holdings that represents a segment of the financial market.
  • Leverage is the ratio of the amount used in a transaction to the required deposit.
  • Liquidity describes the extent to which an asset can be bought and sold quickly, and at stable prices, and converted to cash.
  • Margin – refers to the initial deposit you need to make in a trade, in order to utilize leverage. Margin requirements are expressed as a percentage of the whole trading position.
  • Order – is an instruction from a trader to a broker to execute a trade immediately at the best available price.
  • Spread – the difference between the bid and ask price is known as the spread. This is expressed in pips.
  • Stocks or equities refer to partial ownership of a company’s assets and profits. If you own a stock of a particular company, you are entitled to a proportional share of its profits.